Convoy Logo

Troubleshooting

This page contains fixes for some of the known installation and usage errors encountered when using Convoy across different platforms.

Docker and Docker Compose

If you have any issues deploying Convoy with either Docker or Docker compose, please reach out in the Slack channel.

Redis instance fails to connect.

In this situation, ensure that your Redis connection string is in the format:

redis://username:password@host:port

MongoDB DSN

In this situation, ensure your MongoDB instance is a replica set, up and running, and correctly connected:

mongodb://username:password@mongodburi:port/database

Unable to reach Convoy servers

In this situation, add the following IPs to your whitelist:

159.89.231.210
159.223.166.174
159.65.239.138

Don't miss anything.

Subscribe to the Convoy Newsletter find tutorials and tools that will help you grow as a developer and scale your project or business, and see interesting topics.